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Do you need less than 25 kilos?

Our best-selling dried botanicals are loved by our customers. For purchasing / inquiring about products less than 25 kilos, please visit Mimea

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Privacy Policy

JFS is committed to protect and respect your privacy

Your privacy is important to Joseph Flach & Sons Ltd and Mimea Mauzo Ltd. Protecting the personal privacy of every one of our customers, vendors, and employees is a crucial part of gaining and maintaining your trust in us.

This Policy (together with our websites terms of use and any other documents referred to on them) explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may update this Policy periodically, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or our services you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Joseph Flach & Sons Ltd, 24/25 Maxwell Road, Woodston, Peterborough, PE2 7JD.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Who are we?

Joseph Flach & Sons Ltd (“JFS”) is a global dried botanical supplier, established in 1882. The registered address is 24/25 Maxwell Road, Woodston, Peterborough, PE2 7JD. For all data matters please email [email protected].

Mimea Mauzo Ltd is an online retailer of dried botanicals, part of the same group of companies, established in 2021. The registered address is 24/25 Maxwell Road, Woodston, Peterborough, PE2 7JD. For all data matters please email [email protected].

How do we collect information from you?

We obtain information about you when you use our websites, or when you contact us about products and services. We decide how your personal data we receive is processed and for what purposes, in compliance with The Data Protection Act 2018 and relevant regulations. For example, information will be collected if you make an enquiry, register an interest on our website, email us to place an order or request a quote or if we contact you to buy from you as a supplier.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, phone number, IP address, and information regarding what web pages are accessed and when. If you purchase a product from us, your card and other payment information are not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. We no longer take Credit Card payments.

How is your information used?

We may use your information to:

  • Process orders that you have submitted through the website, via email or over the telephone
  • Seek your views or comments on the services we provide
  • Notify you of changes to our services
  • Send you communications which you have requested
  • Process a job application to join JFS or Mimea
  • Share information between the Group companies to better respond to your enquiry

We will protect confidentiality and restrict the use of such data to necessary business activities. We will only use personal information in a way and for a purpose that you would reasonably expect in accordance with this policy.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary, or as long as is set out in any relevant contract you may hold with us.

Who has access to your information?

JFS and Mimea require access to personal information such as name, address, phone and email details in order to process your purchases.

  • We will not sell or rent your information to third parties
  • We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: we may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties beyond JFS and Mimea for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Requests submitted in accordance with and meeting the relevant legal requirements will be validated through proof of identity before any disclosure is made.

We may share your personal details with the emergency services in extreme situations such as an accident or medical emergency, if it is essential for the preservation of life (yours or another persons’) for us to do so.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct communications from us about our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will only contact you for marketing purposes by email, phone or text message where we believe you have a legitimate interest in our products, for example because you have made an enquiry or a purchase. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: [email protected] or [email protected].

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected] or [email protected] or write to us at: Joseph Flach & Sons Ltd, 24/25 Maxwell Road, Woodston, Peterborough, PE2 7JD.

You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. We can confirm that any sensitive information (such as credit or debit card details) will be encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. If we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We protect your data using technical measures to minimize the risks of misuse, unauthorized access, unauthorized disclosure, loss or theft and loss of access. Some of the safeguards we use are data encryption, firewalls, and data access authorization controls (passwords). We take our data security very seriously. Therefore, the security mechanisms used to protect your data are checked and updated to provide effective protection against abuse.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’
Like many other websites, the JFS and Mimea websites uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our cookies link on the website. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. We do not process anyone’s data aged under 16 without their parents/guardians explicit permission. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

How to make a complaint?

To exercise all relevant rights, queries or complaints please in the first instance contact the General Manager via email at: [email protected] or [email protected] or write to us at: Joseph Flach & Sons Ltd, 24/25 Maxwell Road, Woodston, Peterborough, PE2 7JD. Alternatively, if this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office:

  • via telephone on 03031231113
  • textphone 01625 545860, please visit their own website about call charges
  • via email https://ico.org.uk/global/contact-us/email/
  • in writing at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Review of this Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.